Patient Experience Expert (Healthcare)

TL;DR

Patient Experience Expert (Healthcare): Managing the business excellence function and stakeholder engagement within the healthcare sector with an accent on patient satisfaction and provider relations. Focus on coordinating patient referrals, managing medical education materials, and ensuring seamless drug delivery.

Location: Based in the Egypt office (Dokki, Giza), requires frequent travel to hospitals, clinics, and partners

Company

hirify.global provides healthcare programs and business excellence services to improve patient access and experience.

What you will do

• Maintain communication and positive relationships with hospitals, doctors, and other healthcare stakeholders.
• Manage the development and compliance of medical education materials and conference presentations.
• Oversee the patient referral process and ensure timely delivery of medications.
• Prepare monthly monitoring reports on patient referrals and quarterly quality assurance reports.
• Handle pharmacovigilance reporting and adverse event tracking according to SOPs.
• Collaborate on new business proposals and presentations for the business development department.

Requirements

• 2-5 years of professional experience in the healthcare sector.
• Excellent command of spoken and written English.
• Strong networking, negotiation, and communication skills.
• Experience in data monitoring and management (advantage).
• Experience in logistics and supply chain coordination (plus).
• Ability to travel frequently to hospitals and clinics within and outside the designated region.