Helpdesk Technician

TL;DR

Helpdesk Technician (IT Support): Provide day-to-day technical support to employees ensuring smooth IT operations with an accent on troubleshooting hardware, software, networks, and corporate applications across Windows and macOS. Focus on managing device lifecycles with Intune, access via Okta/Active Directory, and onsite support for office technologies.

Hybrid work environment with onsite support required for office technologies in New York, London, Singapore, or Tel Aviv.

Company

Global leader in video technology powering live, on-demand, and real-time video experiences for organizations worldwide.

What you will do

• Respond to user requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, network, and corporate application issues.
• Support Windows and macOS devices including setup and hardware troubleshooting.
• Manage onboarding/offboarding processes and device lifecycles.
• Administer devices using Intune and access via Okta/Active Directory.
• Provide onsite support for conference rooms, printers, and AV systems.
• Collaborate with IT Ops, Security, HR, and Facilities teams.

Requirements

• Experience providing hands-on technical support in multi-platform environments (Windows & macOS).
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with device management tools like Intune or similar MDM.
• Familiarity with identity/access management tools like Okta and Active Directory.
• Strong customer service mindset for fast-paced environment.

Nice to have

• Experience supporting AV systems, conference rooms, or events.
• Familiarity with Crestron or similar office technologies.
• Experience improving helpdesk workflows, documentation, or self-service.

Culture & Benefits

• Hybrid, flexible work environment.
• Extended private health insurance including mental health.
• Personal and professional development programs.
• Occasional cross-company long weekends.
• Diverse, collaborative culture with initiative encouraged.