Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Manage supplier customer portfolio in public procurement platform, supporting tender discovery, response, and winning with an accent on proactive value-driven partnerships. Focus on driving product adoption, resolving issues, strengthening relationships, and enabling growth.

Location: Hybrid in Tallinn, Estonia. Must be already based in Estonia or have existing work authorization for Estonia. No relocation support.

Company

Fast-growing SaaS company revolutionizing public procurement by connecting buyers and suppliers.

What you will do

• Manage defined customer portfolio including high-value strategic accounts.
• Build trusted relationships and act as strategic advisor for key stakeholders.
• Own and resolve customer issues via HubSpot, Jira, or similar tools.
• Drive product adoption and communicate customer value.
• Contribute to renewal readiness by addressing risks ahead of cycles.
• Partner with Sales, Product, and Marketing on renewals, expansion, and feedback.
• Act as Voice of the Customer for product improvements.

Requirements

• Fluent in Latvian and/or Lithuanian and communicate comfortably in English.
• 3+ years in Customer Success, Account Management, or similar client-facing SaaS B2B role.
• Excellent relationship-building, communication, and problem-solving skills.
• Ability to prioritize and manage multiple accounts focusing on value and retention.
• Data-driven with experience in ticketing systems, CRM, and Customer Success tools.
• Familiarity with subscription models and customer lifecycle management.

Culture & Benefits

• Hybrid work supporting work-life balance.
• Health and insurance plans, pension, paid parental leave (varies by country).
• Social happenings and competitive salary.
• Dynamic culture of growth, trust, and collaboration.
• International team with ambitious colleagues.

Hiring process

• Applications reviewed on receipt; interviews with potential candidates as received.
• Application deadline 17th May 2026.
• Possible background checks with consent.