Senior Solutions Architect (AI)

TL;DR

Senior Solutions Architect (AI): Designing and implementing AI-first customer experience automation solutions with an accent on CCaaS and high-scale AI integration. Focus on redefining brand-customer interactions and architecting systems that prioritize empathy, trust, and transparency.

Location: Onsite in Lisbon, Portugal

Company

hirify.global is a global leader in Customer Experience Automation (CXA), providing AI-first CCaaS solutions to help brands interact more effectively with their customers.

What you will do

• Architect and implement AI-driven solutions for Customer Experience Automation (CXA).
• Redefine brand-customer interaction models using AI-first strategies.
• Develop systems that integrate empathy, trust, and transparency into automated interactions.
• Collaborate with a global team of innovators to drive meaningful impact in the CCaaS space.

Requirements

• Senior-level experience in solutions architecture.
• Must be based in Lisbon, Portugal for primary office-environment work.
• Expertise in AI and customer experience technologies.

Culture & Benefits

• Inclusive environment where diverse perspectives drive success.
• Balance of global leader stability with disruptor agility.
• High degree of autonomy to drive impactful changes.
• Strong commitment to diversity, equity, and genuine acceptance.