Customer Service Administrator (3-6 months Fixed-Term Contract)

TL;DR

Customer Service Administrator (Fixed-Term Contract): Provide administration support for transfers in processes across product offerings with an accent on handling communications, administering cases, maintaining records, and working with internal systems. Focus on delivering excellent customer service, producing letters/emails, and monitoring case progress under pressure and deadlines.

Location: Manchester (onsite, Monday-Friday 08:45-17:15, potential Saturdays)

Salary: £25,400 annual (pro-rata)

Company

UK’s fastest-growing investment platform providing solutions for financial advisers and investors, managing £108.7 billion in assets for 723,000 customers.

What you will do

• Handle communications between customers, third parties, and internal business areas.
• Administer transfer cases and monitor their progress.
• Maintain accurate records on databases.
• Produce letters and emails.
• Work efficiently with internal systems.

Requirements

• Minimum 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Ability to deliver excellent customer service.
• Strong written and verbal communication skills.
• Competent IT skills, including Word, Excel, and Outlook.
• Ability to work to deadlines and under pressure, sometimes unsupervised.

Culture & Benefits

• Generous holiday allowance plus bank holidays.
• Casual dress code.
• On-site gym and personal trainer-led classes.
• Paid volunteering opportunities.
• Free social events.
• Supportive and collaborative culture, recognized as one of UK’s Best 100 Companies to Work For.