Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of Mid-Market and Enterprise customers to drive measurable outcomes in supply chain analytics with an accent on value-driven engagement and account growth. Focus on translating customer needs into actionable objectives and influencing the product roadmap based on user feedback.

Location: Hybrid based in Vancouver, BC (3+ days/week in office). Remote employees will not be considered.

Salary: $109,250 - $155,250 per year

Company

A fast-growing, well-funded startup helping consumer goods companies manage supply and demand through AI-driven analytics.

What you will do

• Manage 10–20 Mid-Market and Enterprise accounts from onboarding through renewal and growth.
• Collaborate with stakeholders from day-to-day users to VP-level leaders to achieve measurable outcomes.
• Drive expansion opportunities through a consultative approach in partnership with Sales and Executive teams.
• Translate customer feedback and obstacles into actionable, engineering-friendly development requests.
• Conduct business value reviews to ensure retention and grow the book of business.
• Partner cross-functionally on product and marketing initiatives to drive company scale.

Requirements

• 3+ years of experience in SaaS customer success, management consulting, or related analytical client-facing fields.
• Strong analytical problem-solving skills and a superior academic record in a quantitative field.
• Demonstrated senior selling skills within consultative projects.
• Ability to build long-lasting relationships with senior executives and functional managers.
• Must be based in Vancouver, BC to satisfy the hybrid office requirement.
• Ownership mindset with a high degree of initiative, energy, and urgency.

Culture & Benefits

• Flexible Time Off to ensure team members recharge.
• RRSP Matching Program for long-term financial investment.
• Professional Development Budget for courses and certifications.
• Monthly Transit Reimbursement for seamless commuting.
• Paid Parental Leave for family transitions.
• Weekly Team Lunches to foster connection and collaboration.