Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Ensuring the stability and performance of a global payment platform with an accent on deep technical investigation and resolution of high-impact operational issues. Focus on analyzing logs, APIs, and databases to uncover root causes and driving long-term reliability through automation.

Location: Based in the Singapore office

Company

hirify.global is a global payment network enabling real-time money movement across 130+ countries and 80+ currencies.

What you will do

• Conduct in-depth investigations across applications, APIs, databases, and batch processes.
• Analyze logs, metrics, and data to identify root causes of production issues.
• Act as the high-tier escalation point for L1 and NOC teams.
• Collaborate with Engineering, Product, and Treasury teams to resolve complex issues.
• Maintain troubleshooting guides, runbooks, and the internal knowledge base.
• Drive systemic reliability improvements and automation for recurring issues.

Requirements

• Proficiency in SQL for data manipulation and file handling.
• Ability to read and comprehend code to understand system logic.
• Strong understanding of API concepts and SFTP protocols.
• Experience with Jira for issue tracking and project management.
• Basic knowledge of financial concepts, settlements, and reconciliation.
• Proven ability to investigate complex technical issues and define monitoring indicators.

Culture & Benefits

• Opportunity to work on an international stage with global FinTech leaders.
• Impactful role contributing to payment accessibility in developed and emerging markets.
• Collaborative environment partnering with Engineering, Product, and Infrastructure teams.
• Dynamic and fast-paced environment within a rapidly growing company.