Salesforce Technical Account Manager (Italian Speaker)

TL;DR

Salesforce Technical Account Manager (Italian Speaker): Support customer adoption and value realization of Salesforce managed applications for logistics workflows with an accent on onboarding, strategic advising, and relationship management. Focus on providing technical guidance, optimizing configurations, and driving use case expansion as a liaison between customers and internal teams.

Location: Italy

Company

hirify.global offers native Salesforce solutions connecting global shipping and logistics providers to automate workflows directly within Salesforce.

What you will do

• Drive customer onboardings and ensure full product adoption by overcoming implementation barriers
• Develop deep understanding of customer business, use cases, and KPIs to guide solutions
• Provide strategic implementation guidance as a product expert, simplifying complex technical topics
• Own customer relationships to ensure satisfaction, expand use cases, and diversify carriers
• Act as technical liaison between customers and internal teams (Support, Product, Engineering, Sales)
• Promote best practices for standardization, scalability, and efficiency across customers
• Help maximize hirify.global value through configuration, optimization, and technical guidance
• Build trusted relationships and advocate for customer needs internally

Requirements

• Fluent in Italian & English (professional proficiency, written and spoken)
• 2+ years in customer-facing role owning technical relationships as trusted advisor to enterprise customers
• Salesforce Administrator certification
• Strong background as Salesforce Administrator, Consultant, or Solution Architect
• Familiarity with REST and SOAP APIs
• Ability to explain complex technical concepts to technical and non-technical audiences
• Strong time management, cross-functional collaboration, proactive problem-solving, attention to detail
• Bachelor’s or Master’s in Computer Science, Economics, Engineering, Mathematics, or relevant experience

Nice to have

• Experience with JIRA, Confluence, Slack
• Experience with Apex and SQL
• Familiarity with Salesforce Commerce Cloud, Experience Cloud, or Lightning B2B
• Salesforce development and deeper platform expertise
• Experience in Logistics or Supply Chain
• Knowledge of additional European languages

Culture & Benefits

• Distributed, product-led company valuing ownership, clarity, and execution
• Every team member brings deep expertise and shapes company growth
• Enable businesses to automate shipping, tracking, returns, ecommerce, and logistics in Salesforce