Customer Support Operations Specialist (Enterprise Storage)

TL;DR

Customer Support Operations Specialist (Enterprise Storage): Managing logistical and operational on-site customer activities and providing initial technical assistance for enterprise storage platforms with an accent on coordination between technical tiers and global operations. Focus on optimizing internal workflows, managing 24/7 shift rotations, and ensuring high-quality support for Fortune 500 clients.

Location: Hybrid (Herzliya Pituach, Israel)

Company

hirify.global provides enterprise storage solutions for Fortune 500 companies, focusing on performance, reliability, and cyber resilience.

What you will do

• Manage and initiate all on-site customer activities from a logistical and operational perspective.
• Coordinate between Tier-3 Support, Technical Advisers, and Global Operations.
• Handle initial incoming phone calls and email queries regarding storage products.
• Develop and maintain the internal knowledge base and operational workflows.

Requirements

• Availability for 5 shifts per week, including nights and weekends.
• Fluent English (written and verbal).
• Strong communication skills and a client-oriented mindset.
• Analytical thinking and problem-solving abilities.
• Ability to work independently and with high attention to detail.

Nice to have

• Experience in hardware or software support.
• Previous experience in similar operational support roles.

Culture & Benefits

• Opportunity to work with the world's largest enterprise customers.
• Hybrid work model combining home and office presence.
• Career growth potential within a company with strong product-market fit.
• Collaborative team environment.