Customer Operations Specialist (Fintech)

TL;DR

Customer Operations Specialist (Fintech): Managing support tickets and optimizing operations through automated workflows and AI tools with an accent on API integration and technical troubleshooting. Focus on designing automated workflows, analyzing ticket trends using SQL, and bridging the gap between customers and internal technical teams.

Location: Tel Aviv-Yafo, Israel

Company

hirify.global is a fintech company focusing on streamlined operational and financial services.

What you will do

• Manage and resolve support tickets through Freshdesk and Freshchat across multiple customer segments.
• Design and maintain automated workflows connecting internal services and third-party tools via REST APIs and webhooks.
• Leverage AI-powered tools and LLM agents to triage tickets, draft responses, and extract insights from support data.
• Build internal tools and dashboards to streamline recurring operational tasks.
• Coordinate credit limit requests and support collections operations and payment recovery workflows.
• Analyze ticket trends using SQL and provide structured bug reports and feature requests to Product and Engineering teams.

Requirements

• Native English proficiency is a must.
• 2+ years in customer operations, support, or account management, preferably in Fintech or B2B.
• Working understanding of REST APIs, webhooks, and event-driven integrations, including JSON payloads.
• Hands-on experience with AI tools (Claude Code, Codex, or similar) for automation.
• Experience with ticketing systems, preferably Freshdesk.
• Strong problem-solving skills and clear written communication for technical and non-technical audiences.