Senior Technical Support Engineer (Cybersecurity)

TL;DR

Senior Technical Support Engineer (Cybersecurity): Providing high-impact technical support for an identity and fraud prevention platform with an accent on root cause analysis and complex incident management. Focus on resolving technically challenging issues related to CIAM and identity security while collaborating with engineering teams.

Location: North America or South America. Remote options available for North American candidates.

Salary: $120,000 - 150,000 USD (OTE)

Company

hirify.global is a leader in identity and fraud prevention, empowering organizations to stop fraud through its Mosaic platform combining machine learning and real-time risk assessment.

What you will do

• Provide advanced technical support within SLA to ensure high customer satisfaction.
• Take ownership of complex customer issues and manage escalations through to resolution.
• Perform in-depth root cause analysis to eliminate recurring technical problems.
• Troubleshoot platform functionality and usability issues reported by enterprise customers.
• Replicate customer issues in test environments and collaborate with internal engineering and product teams.
• Consult with customer development teams on best practices for identity security.

Requirements

• At least 6 years of technical support engineering experience, preferably in mission-critical environments.
• Hands-on experience with Linux OS and REST APIs.
• Proficiency in authentication technologies (OIDC, OAuth, SAML, FIDO) and PKI/SSL/TLS certificates.
• Experience with SaaS and Cloud environments (GCP, Azure, AWS).
• Excellent written and verbal English communication skills.
• BS/BA in Computer Science, IT, or a related field.

Nice to have

• Programming skills in Java, Scala, Python, or Bash scripting.
• Experience with database management.
• Knowledge of Mobile Platforms (iOS, Android).

Culture & Benefits

• Impactful role delivering market-leading fraud protection solutions.
• Opportunities for professional development and career advancement in a fast-growing company.
• Flexible work environment with remote options for North American candidates.
• Collaborative and innovative team culture focused on diversity and inclusion.