IT Desktop Support Specialist

TL;DR

IT Desktop Support Specialist (IT Support): Providing technical support and remote troubleshooting for diverse clients with an accent on network reliability and client satisfaction. Focus on identifying recurring technical issues, maintaining system documentation, and delivering high-quality help desk services in a call center environment.

Location: Remote (Must be based in the Philippines)

Salary: 50,000 – 60,000 PHP net per month

Company

hirify.global provides quality technical services and managed IT solutions to a diverse portfolio of clients.

What you will do

• Provide technical support and remote help desk services to clients, escalating complex issues when necessary.
• Review current systems and provide technical or process recommendations to improve operational efficiency.
• Identify recurring issues in client environments to proactively improve network performance and reliability.
• Maintain accurate client documentation and comply with service administrative procedures, including time entry.
• Support multiple companies with end-user requests and third-party business applications.
• Communicate effectively with both technical and non-technical end users.

Requirements

• Bachelor’s degree and two years of relevant experience (or an equivalent combination of education and experience).
• Location: Must be based in the Philippines.
• Availability: Ability to work CST hours (8:00 AM to 5:00 PM), including potential nights, weekends, and holidays.
• Solid understanding of network operating systems, applications, and services found in client environments.
• Proficiency with business collaboration tools, specifically MS Office applications.
• Strong communication skills and the ability to maintain collaborative relations across all organizational levels.

Nice to have

• Certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+.

Culture & Benefits

• Full-time permanent employment.
• Remote work arrangement.
• Exposure to multiple different company environments and third-party applications.
• Commitment to staying up-to-date with state-of-the-art technology and equipment.