Senior Customer Support Consultant (Fintech)

TL;DR

Senior Customer Support Consultant (Fintech): Providing technical and functional support for risk analytics and portfolio construction tools with an accent on risk modeling and client training. Focus on translating portfolio strategies into product configurations and conducting proof-of-concept analyses for financial clients.

Location: Hybrid in Toronto, Canada (requires 2 days per week in office)

Salary: $66,458 – $91,380 CAD

Company

hirify.global is a leading provider of integrated investment management solutions and an independent subsidiary of the Deutsche Börse Group.

What you will do

• Respond to client inquiries regarding optimization, risk analysis, attribution, and risk modeling.
• Provide structured and custom training for new and existing clients.
• Assist clients in translating portfolio construction strategies into Axioma product configurations.
• Support the Sales team by creating proof-of-concept analyses and product demonstrations.
• Provide specialized guidance during software evaluations, including initial training and day-to-day usage.
• Collaborate with senior Global Support staff to resolve advanced technical client inquiries.

Requirements

• Master's degree in Finance, Quantitative Finance, Financial Engineering, or Economics (or 1-2 years of relevant work experience with a related undergraduate degree).
• Knowledge of multi-asset class securities, including equity, fixed income, FX, and derivatives.
• Solid educational foundation in math and statistics, specifically linear and non-linear methods in market theory.
• Proficiency in coding languages, preferably python or r (java is also acceptable).
• Strong written and oral communication skills.
• Must be based in Toronto, Canada to adhere to the hybrid work model.

Culture & Benefits

• Hybrid workplace model with 2 days in office and 3 days remote.
• Flexible working hours to support work-life balance.
• Annual discretionary bonus scheme.
• Comprehensive health and dental care.
• Group RRSP/TFSA benefits.
• People-centered organization focusing on skills development and growth.