Customer Support Specialist

TL;DR

Customer Support Specialist (ERP): Providing professional, courteous support for cloud-based ERP applications to municipal customers, troubleshooting data issues, recommending actions, and driving resolutions. Focus on assessing needs through progressive questioning, relaying technical concepts, and maintaining composure in fast-paced challenges.

Location: US-based (E-Verify, Michigan health insurance)

Company

hirify.global Software provides cloud-based ERP solutions to local governments and utility districts across the US.

What you will do

• Complete 6-9 month onboarding process.
• Establish and maintain positive relationships with customers and team members.
• Troubleshoot issues, assess needs, and provide tailored solutions via phone, email, or in-person.
• Relay technical and procedural concepts effectively.
• Collaborate with QA and developers on testing and issue resolution.
• Handle individual projects and data conversion as needed.

Requirements

• US work eligibility (E-Verify)
• Proven experience in technical support or customer-focused roles.
• Exceptional verbal and written communication skills.
• Strong problem-solving and composure under stress.
• Versatility to handle multiple responsibilities in fast-paced environment.
• Ability to work collaboratively with team members.

Culture & Benefits

• Competitive pay with comprehensive health, dental, vision insurance (employer-paid premiums).
• 401(k) with employer match and contributions.
• Paid parental leave, disability, life insurance.
• Generous PTO, holidays, and company events.
• Agile structure rewarding versatility and team collaboration.