Enterprise Support Specialist

TL;DR

Enterprise Support Specialist: Ensure technical success and satisfaction of VIP enterprise partners on hirify.global’s audio-as-a-service platform with an accent on frontline support, onboarding, and SLA adherence. Focus on troubleshooting complex issues, proactive monitoring, escalation management, and conducting customer training sessions.

Location: United States (remote from home)

Company

hirify.global is the audio-as-a-service (AaaS) company enabling digital audio businesses like podcasters, broadcasters, platforms, and advertisers to create, deliver, monetize, and analyze audio.

What you will do

• Provide frontline technical support via phone, email, and ticketing systems, resolving tickets timely.
• Aid in onboarding VIP customers to get them fully operational on the platform.
• Act as primary contact for VIP partners, understanding needs and driving ongoing success.
• Manage escalations to internal teams and ensure SLA adherence for enterprise requests.
• Maintain client documentation, monitor service performance proactively, and communicate updates.
• Conduct training sessions and participate in weekend/on-call rotation.

Requirements

• Strong experience in enterprise-level technical support, preferably in audio/media.
• Excellent problem-solving and troubleshooting for complex issues.
• Strong written/verbal communication with customer-focused mindset.
• Experience with support ticketing systems like Jira and technical documentation.
• Ability to manage multiple priorities and projects.
• Experience with customer onboarding and training.

Culture & Benefits

• Casual, friendly work environment with flexible arrangements.
• Work remotely from home with an international, multi-cultural team.
• Competitive compensation package and training opportunities for growth.
• Growing company focused on internal promotions.