Product Support Specialist (Business Systems)

TL;DR

Product Support Specialist (Business Systems): Providing first-touch support for internal platforms and business systems within the CIO organization with an accent on troubleshooting data issues and access inquiries. Focus on streamlining workflows, preparing process documentation, and enhancing the internal customer experience.

Location: San Mateo, CA. Must be independently authorized to work in the U.S.

Salary: $90,000 - $110,000 USD

Company

hirify.global is a leader in cloud physical security, providing an integrated AI-powered platform for video security, access control, and visitor management.

What you will do

• Provide first-touch support across platforms, troubleshooting data issues and access inquiries.
• Recommend improvements for development, maintenance, and system standards to ensure long-term scalability.
• Document current processes and identify opportunities to streamline workflows across all business systems and tools.
• Collaborate with internal and external stakeholders to gather feedback and enhance the overall customer experience.

Requirements

• Bachelor's degree in MIS, CS, Finance, or other technical/analytical fields.
• Minimum 2 years of relevant business experience.
• Strong written and verbal communication skills.
• Excellent problem-solving skills for diagnosing and resolving technical issues.
• Ability to handle ambiguity and work effectively in a fast-paced environment.
• Must be independently authorized to work in the U.S. (No visa sponsorship available).

Culture & Benefits

• Healthcare programs with premiums 100% covered for employees and 80% for family members.
• HSA with annual employer contributions and FSA tax-saving options.
• Paid parental leave, fertility benefits, and expanded mental health support.
• Flexible PTO, paid holidays, and professional development stipends.
• Daily healthy lunches and commuter benefits.