Amazon Case Specialist (Ecommerce)

TL;DR

Amazon Case Specialist (Ecommerce): Managing product data and resolving operational bottlenecks through Amazon Seller Support with an accent on content submission and case escalation. Focus on optimizing inventory flat files, navigating Brand Registry, and ensuring compliant operations under strict deadlines.

Location: Remote (Global). Working hours: 9am - 5pm Pacific Standard Time (PST)

Company

hirify.global provides dedicated advocacy and operational support for clients managing their presence on the Amazon marketplace.

What you will do

• Prepare and submit product content using Inventory flat files to ensure data accuracy.
• Resolve publication issues by submitting and tracking cases through Amazon Seller Support.
• Escalate complex issues to Strategic Account Services to resolve bottlenecks.
• Manage partner-owned Seller Central accounts and maintain internal tracking systems.
• Collaborate with project stakeholders and segment leaders to meet strict deadlines.
• Stay current with Amazon's product data management and syndication policies.

Requirements

• 1-3 years of experience with Amazon Seller Central.
• Bachelor’s degree or an equivalent combination of education and experience.
• Familiarity with Amazon Brand Registry and the case escalation process.
• Experience with bulk image uploads and "Add Product via Upload" tools.
• Proficiency in Google Workspace (Sheets, Docs) and Microsoft Office (Excel, Word, SharePoint).
• Ability to work within the 9am - 5pm PST time zone.

Culture & Benefits

• Global remote work environment with a focus on work-life balance.
• Opportunities to shape the role and grow within the company.
• Innovative, data-driven culture focused on solving challenges in a rapidly evolving market.