Technical Support Manager (Fintech)

TL;DR

Technical Support Manager (Fintech): Leading a high-performing team of Technical Support Engineers to ensure the reliability of the customer lifecycle with an accent on technical investigations and issue triaging. Focus on bridging the gap between customers and engineering squads to resolve complex system-critical outages and high-stakes scenarios.

Location: London, UK. Must work from the office 4+ days per week (office-first culture).

Company

hirify.global is a leading UK payment acquirer that has disrupted the market with purpose-built payments infrastructure for in-person commerce.

What you will do

• Lead and manage a team of Technical Support Engineers responsible for customer lifecycle health.
• Act as the primary connective tissue between sellers, customers, and the engineering community.
• Oversee the end-to-end support process, ensuring all issues are correctly triaged and translated.
• Conduct deep-dive technical investigations into complex issues.
• Route resolved issues to the appropriate engineering squads for permanent fixes.

Requirements

• Proven experience in technical support leadership.
• Demonstrated ability to remain structured and decisive during high-stakes system-critical outages.
• Must be based in London and able to work from the office 4+ days per week.
• Ability to manage high-pressure prioritization in deal-desk scenarios.

Culture & Benefits

• Office-first culture promoting collaboration and high-performance.
• Environment based on autonomy, trust, and ownership.
• Strong commitment to diversity, equity, and inclusion in hiring practices.
• Opportunity to work in a fast-growing company that has disrupted the UK payments market.