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2 месяца назад

Head of Customer Management

Тип работы
fulltime
Грейд
head
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Head of Customer Management (Health Workflow): Serve as individual customer manager and build scaling support team with an accent on customer empathy, product knowledge, and leadership. Focus on managing relationships in health systems and military settings, driving satisfaction and business growth.

Company

Health Workflow Automation platform for Health Systems, Military Health Systems, and families, featuring scheduling, checklists, messaging, virtual care; HIPAA-compliant, NIST-assessed for DoD, leverages NLP, OCR, ML; available on mobile/web.

What you will do

  • Serve as hands-on customer manager handling support and relationships.
  • Build and lead a scaling customer support team.
  • Leverage product knowledge to address customer needs in health processes.
  • Ensure high customer satisfaction in military and health system contexts.
  • Drive impact on medical readiness and operational efficiency.

Requirements

  • Overly friendly and patient demeanor.
  • Empathetic to personnel experiences.
  • Quick learner with strong product knowledge.
  • Digital and mobile savvy.
  • Product and customer support experience.
  • Leadership and management experience.

Nice to have

  • Health industry knowledge.

Culture & Benefits

  • Mission-driven culture based on openness, trust, and determination to succeed.
  • Rapidly growing and profitable company.

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