Head of Customer Management (HealthTech)

Location: San Francisco, CA, United States

Company

hirify.global develops a private, secure, HIPAA-compliant health workflow automation platform for health systems, military health systems, and families.

What you will do

• Manage customers and support their use of the hirify.global App.
• Serve as an individual customer manager while helping scale the customer management function.
• Build and lead the team responsible for supporting a growing business.
• Develop strong product knowledge and communicate the platform’s capabilities to customers.
• Apply digital and mobile expertise to customer and product support.

Requirements

• Experience in product and customer support.
• Leadership and management experience.
• Ability to learn product functionality quickly.
• Digital and mobile technology proficiency.
• Overly friendly, patient, and empathetic approach to personnel experiences.

Nice to have

• Health industry knowledge.

Culture & Benefits

• Mission-driven, rapidly growing, and profitable company.
• Culture based on openness, trust, and determination to succeed.
• Platform available across iOS, Android, web browsers, tablets, and computers.
• Technology includes natural language processing, optical character recognition, and machine learning.