Tech Support Manager

TL;DR

Tech Support Manager: Lead Enterprise IT end-user support across Spain, ensuring consistent deployment of Group standards and processes in the Iberia market while building partnerships with local business stakeholders. Focus on tailoring global IT procedures, overseeing helpdesk operations, stakeholder management, and hardware asset/vendor oversight.

Location: Onsite at least 3 times a week at Gran Vía de les Corts Catalanes, Barcelona, Spain

Company

hirify.global Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery with a network of intelligent lockers across several countries.

What you will do

• Lead, mentor, and motivate the local Tech Support team, setting objectives and fostering high performance.
• Oversee helpdesk operations, tailor global IT procedures for Spanish/Portuguese markets, and act as escalation point for complex issues.
• Collect performance metrics, represent Iberia in global IT forums, and contribute to Group-wide standardization.
• Build relationships with local business leaders, translate needs into IT solutions, and support change management.
• Manage hardware assets, vendors, budgets, compliance, and security in coordination with global teams.

Requirements

• Fluency in Spanish; proficiency in English at B2 level (or higher)
• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years proven experience leading IT support or Service Desk teams in structured environments.
• Experience in international environments, vendor management, contract negotiation, and budget oversight.
• Strong hands-on experience with JIRA or similar ITSM systems.
• Proficiency in leveraging AI tools (e.g., GitHub Copilot, ChatGPT, Claude) and critically evaluating outputs.

Nice to have

• Experience adapting market-specific procedures to global standards of a multinational corporation.
• Proficiency in Portuguese.

Culture & Benefits

• Diverse, international, cross-functional environment with leading experts.
• Work and learn from senior leadership in e-commerce and logistics.
• Growing company with opportunities across Europe, fulfilling careers, and range of employee benefits.
• Training opportunities for development and excellent working environment with flexible hours.
• Part of a community impacting sustainability, convenient deliveries, and circular economy.