обновлено 2 месяца назад
Service and Team Manager (SAP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service and Team Manager (SAP): Managing end-to-end SAP-focused application services and IT service management processes with an accent on service quality, SLA performance, and stakeholder satisfaction. Focus on leading service delivery teams, allocating resources and capacity, and driving continuous operational improvements.
Location: Hungary
Company
Zrt. is a consulting company.
What you will do
- Lead and manage SAP-focused application management services.
- Operate and continuously improve IT service management processes, including incident, problem, change, and release management.
- Monitor service levels and report on SLA performance.
- Drive service quality, operational efficiency, customer satisfaction, and service enhancement initiatives.
- Lead, develop, and motivate the service delivery team while managing resource allocation and capacity.
- Act as the primary stakeholder contact, identify risks, and implement solution-oriented improvements.
Requirements
- At least 10 years of experience in Service Management or a combination of relevant Service Management and Project Management roles.
- At least 5 years of experience in people management and team leadership.
- Strong practical and theoretical knowledge of Service Management.
- Strong understanding of IT service management principles, preferably ITIL-based.
- Innovative, proactive, and solution-oriented mindset.
- Strong communication and stakeholder management skills; fluent English is required.
Nice to have
- German language skills.
Culture & Benefits
- Full-time employment.
- Focus on continuous improvement, innovation, and transparent stakeholder communication.
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