Service and Team Manager (SAP)

TL;DR

Service and Team Manager (SAP): Lead end-to-end management of application services with a strong focus on SAP environments and IT Service Management processes with an accent on incident, problem, change management, SLAs, and team leadership. Focus on driving service quality, efficiency, stakeholder satisfaction, and continuous improvements through innovation and risk mitigation.

Company

Consulting firm providing SAP-focused application management services.

What you will do

• Lead SAP-focused application management services and ensure effective ITSM processes including incident, problem, change, and release management.
• Monitor service levels, track performance, and report on SLAs.
• Drive service quality, efficiency, and customer satisfaction.
• Lead, develop, and motivate the service delivery team while planning resource allocation.
• Act as primary point of contact for stakeholders with transparent communication.
• Identify risks, implement improvements, and promote innovation.

Requirements

• Minimum 10 years in Service Management or relevant Project Management roles.
• Minimum 5 years proven experience in people management and team leadership.
• Strong practical and theoretical knowledge of IT service management principles, preferably ITIL-based.
• Innovative, proactive, solution-oriented mindset.
• Strong communication and stakeholder management skills.
• Fluent English; German preferred.

Culture & Benefits

• Emphasis on operational excellence, strategic oversight, and team development.