Onboarding Team Lead (E-commerce)

Location: Based in Budapest, Hungary, working closely with the onboarding operations team in Germany.

Company

hirify.global is a technology and delivery platform expanding from restaurant delivery into the delivery of a wide range of products across hundreds of cities.

What you will do

• Lead, coach, and develop a team of 12 onboarding specialists.
• Own the German merchant onboarding pipeline, including assignments, follow-ups, escalations, and offboarding.
• Track onboarding KPIs such as time to onboard and the number of new live venues.
• Collaborate with Sales, Account Management, Product, and German onboarding operations to resolve blockers and improve processes.
• Validate data issues, maintain partner information quality, and coordinate daily bug reporting.
• Plan team capacity around holidays, business trips, and short working weeks.

Requirements

• At least 2 years of experience leading a team of 8 or more people.
• At least 3 years of operations experience in a fast-paced marketplace, e-commerce, or shared service center environment.
• Fluent German and English, written and spoken.
• Comfort working with data, KPIs, and dashboards to evaluate performance and make decisions.
• Structured, detail-oriented approach to pipelines, timelines, and data quality.
• Ability to take ownership, identify process improvements, and drive changes independently.

Culture & Benefits

• Leadership role shaping merchant onboarding for one of hirify.global’s largest markets.
• Established team with existing processes and operational experience.
• Cross-functional collaboration with teams in Germany and Budapest, including Sales, Account Management, and Product.
• Career growth opportunities in a fast-growing company.
• Comprehensive internal training.