Core Network Infrastructure - NOC Engineer Lead

TL;DR

Core Network Infrastructure - NOC Engineer Lead (Networking): Providing technical leadership in diagnosing and resolving complex network incidents and customer issues across global products with an accent on advanced troubleshooting, change management, and root cause analysis. Focus on mentoring junior engineers, collaborating with cross-functional teams, and driving process improvements for network stability and service quality.

Hybrid in Sofia, Bulgaria

Company

hirify.global is the global leader in Network as a Service (NaaS), publicly listed on the Australian Stock Exchange, partnered with major tech like Amazon, Microsoft, and Google, with over 400 people across Asia-Pacific, Europe, and the Americas.

What you will do

• Diagnose and resolve complex network and customer issues using monitoring tools, perform remote troubleshooting, and manage network changes from engineering and suppliers.
• Handle escalated tickets and alerts, conduct root cause analysis, and escalate to Level 3 when needed.
• Provide escalation support to Technical Support Engineers, collaborate with business units, and proactively communicate incidents to stakeholders including customers.
• Work with global teams, vendors, and internal groups on projects and issue resolution, ensuring team coverage during shortages and shift rotations.
• Mentor NOC Engineers, share best practices, maintain documentation, and drive process improvements for efficiency and quality.

Requirements

• Deep knowledge of network infrastructure: IP, VLANs, MAC, switching, routing, optical networking.
• Hands-on experience with Cisco, Juniper, Nokia, OpenGear and similar; protocols like MPLS, OSPF, BGP.
• 3+ years in logical troubleshooting of complex networking issues; proficiency with support tools.
• Degree in IT/Networking or related; CCNA/CCNP advantageous.
• Excellent English communication; strong customer service, problem-solving, and collaboration skills.
• Detail-oriented, self-motivated, proactive in fast-paced environment.

Culture & Benefits

• Collaborative, supportive environment where curiosity drives growth and everyone's voice matters.
• Customer-centered approach, working across time zones with trust and no hierarchy.
• Strong engineering culture focused on innovation, reliability, continuous learning, and work-life balance.
• Commitment to diversity and inclusion; open to applicants not meeting every requirement if excited about the role.