AI Operations & Knowledge Systems Specialist (AI)

TL;DR

AI Operations & Knowledge Systems Specialist (AI): Operate, configure, and optimize customer-facing chatbots and AI agents with an accent on translating business processes into structured prompts, decision trees, and automation workflows. Focus on maintaining AI-ready knowledge structures, managing APIs and system integrations, and documenting AI logic for reproducibility and scalability.

Location: Hamburg, Germany. Deutschland Ticket subsidy and flexible hours imply hybrid or onsite work in Germany.

Company

Leading software company in the fitness industry headquartered in Hamburg, providing SaaS solutions like Magicline and PerfectGym for gym management, financial services, and member apps to over 10,000 gyms in 55 countries.

What you will do

• Operate, configure, and optimize customer-facing chatbots and AI agents
• Translate business processes into structured prompts, decision trees, and automation workflows
• Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
• Manage APIs and system integrations for smooth data flow and automation
• Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
• Document AI logic, prompts, and automation flows for reproducibility, scalability, and auditability

Requirements

• Fluent English (C1–C2) required
• 3+ years in SaaS or tech with hands-on experience operating chatbots, AI copilots, and LLM-based systems
• Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk, Jira)
• REST API literacy (endpoints, payloads, authentication)
• Strong analytical and systems thinking to simplify complex workflows
• Clear documentation and communication with technical/non-technical stakeholders
• Basic Python for automation, validation, or scripting

Nice to have

• Familiarity with AI-based ticket classification
• Experience with webhook configurations
• Knowledge of LMS platforms
• Experience in GDPR-aware environments
• German language (B1–C2)

Culture & Benefits

• 30 days annual leave
• Move Republic Program: earn points for activity and exchange for vouchers
• Access to Udemy for professional development
• Deutschland Ticket subsidy for commuting
• Flexible working hours
• Employee discounts in Germany and Austria
• Commitment to diversity and inclusive environment