Fullstack Engineer (Support Team)

TL;DR

Full-Stack Engineer (Support Team) (hirify.global Platform): Analyze, diagnose, and resolve technical cases on the AI-native no-code CRM platform with an accent on debugging server-side/client-side code, database queries, and system performance. Focus on creating reproducible scenarios, optimizing subsystems, and contributing to knowledge base and product improvements.

Location: Remote-first hybrid model with opportunities for collaboration in global hubs including a modern hub in Kyiv city center.

Company

Global vendor of an AI-native no-code platform to automate workflows and CRM, recognized as a Leader in Gartner and Forrester reports.

What you will do

• Monitor case pool, take ownership of assigned cases, and deliver prompt resolutions including phone support.
• Analyze and diagnose user-reported issues, debug server-side/client-side code and database queries.
• Conduct testing, manage escalations, and create reproducible scenarios for developers.
• Analyze system performance, resolve issues or prepare detailed descriptions for product teams.
• Create and update knowledge base articles and provide feedback on technical documentation.
• Manage problem records based on resolved cases to enhance support processes.

Requirements

• Intermediate proficiency in JavaScript, C#, SQL (T-SQL).
• Hands-on experience with MS SQL Server, Oracle, PostgreSQL databases.
• Solid background in web application development and integrations.
• Proficiency in debugging, logging, performance analysis.
• Advanced English proficiency (B2 or higher) required.
• Strong analytical skills, communication, teamwork, and customer orientation.

Culture & Benefits

• Remote-first hybrid model with global hubs for collaboration.
• Culture of genuine care, ownership, and high standards.
• Vibrant corporate life with cultural exchanges, sports, art workshops, community events.
• Comprehensive medical insurance and well-being programs.
• Competitive compensation and paid leave for personal events.