Product Adoption Specialist

TL;DR

Product Adoption Specialist (SaaS): Driving successful adoption and utilization of hirify.global products among partners with an accent on change management, tailored adoption plans, and utilization metrics. Focus on conducting trainings, monitoring engagement, and achieving adoption milestones within 30-90 days.

Location: US-remote

Company

Industry-leading global software company with over 3,000 colleagues in North America, EMEA, and APAC, helping 45,000+ partners manage IT businesses, automate services, and deliver customer experiences.

What you will do

• Serve as primary contact for partners during adoption phase, providing guidance, training, and support.
• Develop and execute tailored adoption plans aligned with partner goals and hirify.global best practices.
• Conduct demonstrations, workshops, and trainings on product features and configurations.
• Apply change management to overcome resistance and embed new workflows.
• Monitor metrics like usage, logins, and engagement to intervene with at-risk partners.
• Collaborate with Sales, Implementation, Support, and Partner Success teams for seamless handoffs.
• Manage 30-50+ concurrent engagements, document feedback, and inform product roadmap.

Requirements

• US-remote location.
• Demonstrated ability to manage high-volume workloads (30+ accounts) with strong prioritization.
• Knowledge of change management frameworks (ADKAR, Prosci, Kotter).
• Technical aptitude to learn complex software and explain to non-technical audiences.
• Excellent communication for training and consultative conversations.
• Analytical skills to interpret usage data and make recommendations.
• Proficiency with Salesforce, Gainsight, Microsoft Teams.

Nice to have

• Bachelor’s degree or equivalent experience.
• 1-3 years in customer onboarding, success, or implementation in B2B SaaS.
• Experience in MSP, IT services, PSA, RMM, or cybersecurity software.

Culture & Benefits

• Inclusive culture valuing diverse perspectives, discovery, and debate.
• Onsite/Hybrid/Remote depending on location, 0-10% travel.
• Equal opportunity employer committed to diverse workforce.
• Reasonable accommodations for disabilities.