Vendor Onboarding Process Excellence Manager

TL;DR

Vendor Onboarding Process Excellence Manager (EU + TR): Own end-to-end restaurant vendor onboarding process from QC to activation with an accent on performance tracking, KPI improvement, and standardization across markets. Focus on designing scalable processes, leading automation initiatives, establishing governance, and resolving escalations through cross-functional collaboration.

Budapest, Hungary (On-Site)

Company

foodora is part of hirify.global Group, the world's pioneering delivery platform operating in 70+ countries, headquartered in Berlin.

What you will do

• Own end-to-end restaurant onboarding process and performance across EU & TR markets (QC to activation).
• Track and improve key onboarding KPIs, identify gaps, and implement corrective actions.
• Design and scale standardized onboarding processes and lead automation of workflows.
• Establish governance and accountability between COE, BPO, AE, and local teams.
• Collaborate cross-functionally to enhance vendor journey, pilot initiatives, and manage escalations.
• Lead regional group projects and ad-hoc initiatives involving onboarding.

Requirements

• 5-8 years in operations, vendor management, or marketplace environments (food delivery/tech preferred).
• Strong project management and execution across multiple markets with scalability focus.
• Proven track record in performance metrics improvement via process optimization.
• Strong analytical skills to translate data into insights; proficient in Excel/GSheets, presentations.
• Excellent stakeholder management across regional/global teams; experience with BPOs/COEs advantage.
• Ability to thrive in fast-paced, ambiguous environments driving clarity and accountability.

Culture & Benefits

• Modern office in Budapest’s Mill Park, easy access.
• Life, accident & health insurance (MetLife) from day one; SZÉP-card & Medicare package.
• foodora PRO & vouchers; mental health support & office massages.
• In-house English lessons + LinkedIn Learning; extra days off & AYCM partnership.
• All tools provided; social impact via 6 charities.