Platform Support Specialist (Boomi)

TL;DR

Platform Support Specialist (Boomi): Resolving technical issues and designing/deploying integrations using Boomi platform with an accent on administration, troubleshooting, and 24x7 customer support. Focus on implementation, maintenance of integration processes, and collaboration with engineering teams to solve complex customer concerns.

Location: Remote from Philippines, night shift 7pm to 4am Manila time (rotating shifts including weekends/holidays)

Company

Fast-growing ASX-listed advisory and IT solutions company specializing in data and integration solutions using Boomi, Smartsheet, and OpenText across Australia, New Zealand, Singapore, Hong Kong, and USA.

What you will do

• Provide Boomi administration, operational support, and exemplary customer service on a 24x7 rotating basis.
• Respond to inquiries, troubleshoot and resolve technical/development issues in design, deployment, implementation, and maintenance of integrations.
• Collaborate with technical support, engineering, operations, and admin teams to deliver solutions.
• Design technology solutions by modeling requirements and applying best practices, managing milestones and deadlines.
• Handle hands-on customer issues through research and ensure user expectations are met.

Requirements

• Effective English verbal and written communication skills
• 4-5+ years experience with middleware/integration platforms like Boomi, Mulesoft, TIBCO
• 2-3+ years in JavaScript, Groovy, Java, SQL, .Net
• 2-3+ years in server administration (security, deployment, patching, SSO)
• 2-3+ years in SaaS products like Salesforce, Workday, NetSuite, Concur
• Boomi certifications required; preferably Boomi Dev & Admin
• Willingness to work shifting schedule including nights, weekends, holidays
• Degree in computer engineering, computer science, or related field preferred

Culture & Benefits

• Culture of innovation, collaboration, continuous learning, and values like camaraderie, dedication, respect, excellence.
• Employee benefits platform, recognition, wellbeing support, mental health via EAP.
• Career growth through succession planning, promotions, mentorship, professional development, certifications, study assistance.
• Paid parental leave, family support, employee referral program with incentives.
• Commitment to diversity, equity, inclusion, veteran-friendly employer.