Customer Service Coordinator (Legaltech)

TL;DR

Customer Service Coordinator (Legaltech): Providing strategic support to key customers in the corporate and registered agent industry with an accent on operational optimization and complex problem solving. Focus on managing 50-state filings, optimizing customer engagement, and coordinating high-priority onboarding projects.

Location: Hybrid (USA). Must be based in the US and located within 50 miles of a company office to attend 8 days per month.

Salary: $40,500 - $69,150 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for healthcare, tax, accounting, and legal sectors.

What you will do

• Provide strategic support and collaboration to corporate team members across various departments.
• Manage complex onboarding processes and act as the primary point of contact for high-priority customers.
• Execute corporate filings including articles of incorporation, amendments, mergers, and dissolutions across 50 states.
• Handle the end-to-end order process from initial client inquiry through processing and invoicing.
• Troubleshoot specialized issues and resolve non-standard customer inquiries via phone and email.
• Educate and promote services such as Registered Agent Services, FEIN services, and annual report services.

Requirements

• 5+ years of exclusive experience in the corporate and registered agent industry, or similar experience in a law firm or CPA firm.
• Fluent knowledge of 50-state filing requirements and corporate document retrievals.
• High school diploma required; Bachelor's degree preferred.
• Expert-level proficiency in CRM system management and high-impact communication skills.
• Must be based in the USA and able to commute to a local office 8 days a month.
• Ability to work Pacific Time zone shifts (9:00 AM - 6:00 PM or 9:30 AM - 6:30 PM PT).

Nice to have

• Bachelor's degree.
• Experience with mergers, conversions, and re-domestications.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Retirement and savings options including 401(k), FSA, and HSA.
• Paid Parental Leave, Vacation, and Sick Time.
• Tuition Assistance Plan and Commuter Benefits.
• Hybrid work arrangement (2 days in office, 3 days remote).

Hiring process

• Interviews are conducted strictly without the assistance of AI tools or external prompts.
• Candidates must remove virtual backgrounds during calls.
• The process includes in-person interviews at a hirify.global office.