Incident Product Manager (Fintech)

TL;DR

Incident Product Manager (Fintech): Designing and implementing a unified customer-facing incident management standard across all product verticals with an accent on detection, communication, and compensation frameworks. Focus on building cross-functional processes from scratch, developing customer-impact analytics, and establishing a full post-incident lifecycle to prevent systemic outages.

Location: Hybrid in Mexico (Relocation support provided)

Company

hirify.global is a fintech company focusing on revolutionary financial services and neobanking.

What you will do

• Establish a company-wide incident management standard for detection, escalation, and resolution across all product verticals.
• Own end-to-end customer communication during incidents via in-app notifications, push, email, and support scripts.
• Design a structured and automated compensation framework for customers based on incident severity and impact.
• Develop dashboards and early-warning metrics to quantify downtime in terms of lost transactions, churn, and NPS.
• Lead blameless retrospectives and translate insights into product and engineering improvements.

Requirements

• 4+ years of experience in product or incident management within fintech, neobanks, or payments.
• Proven track record of building cross-functional processes from scratch across multiple independent teams.
• Strong analytical skills with proficiency in SQL and data-driven process improvement.
• Familiarity with reading observability and alerting tools from a business perspective.
• Fluent English proficiency for presenting to leadership and writing internal standards.
• Must be based in or be able to relocate to Mexico.

Culture & Benefits

• Relocation support for the employee and their family to Mexico.
• Comprehensive healthcare coverage and paid sick leave.
• Dedicated budgets for education (language lessons, certifications) and wellness (mental health, fitness).
• 20 days of annual leave.
• Flexible work arrangement from the office.