Technical Quality Specialist (AI)

TL;DR

Technical Quality Specialist (AI): Troubleshooting complex bugs for the hirify.global Weave platform to bridge the gap between AI capabilities and creative skill with an accent on diagnosing sophisticated technical issues and improving end-to-end user experiences. Focus on collaborating with Engineering and Product teams to report bugs, advocate for fixes, and develop technical documentation.

Location: London, United Kingdom. Required to attend in-person onboarding.

Company

hirify.global is a collaborative design platform empowering teams to bring ideas to life through prototyping, code translation, and AI-native creative tools.

What you will do

• Diagnose sophisticated bugs in hirify.global Weave products for a diverse user base ranging from designers to developers.
• Manage complex customer inquiries via email and forums, owning technical problems through to resolution.
• Troubleshoot, communicate, and report critical bugs effectively to Engineering teams.
• Act as the primary point of contact for high-priority technical issues, coordinating between customers, Product, and Engineering.
• Recommend improvements for internal tooling and processes to enhance bug diagnosis and management.
• Develop technical documentation and training materials as a subject matter expert for the Product Support team.

Requirements

• 2+ years of experience in QA or Support for a technical SaaS product.
• Proven experience in troubleshooting and debugging across multiple platforms.
• Consultative communication skills to translate complex technical concepts for both technical and non-technical stakeholders.
• Resilience and adaptability when navigating ambiguous environments and organizational change.
• Must be available to attend in-person onboarding in London.

Culture & Benefits

• "Grow as you go" philosophy that encourages curiosity and continuous skill development.
• Inclusive work environment celebrating diverse thoughts, experiences, and opinions.
• Equal opportunity workplace with dedicated support for accessibility and reasonable accommodations.
• Opportunity to be a founding member of a new support function for an AI-native product.