Senior Software Engineer, Solutions (AI)

TL;DR

Senior Software Engineer, Solutions (AI): Deliver new integrations and features on top of hirify.global’s API and integration framework to drive customer experiences and company growth with an accent on distributed cloud systems, third-party API reliability, and observability. Focus on building scalable features, solving scaling and reliability challenges, and informing core architecture strategy.

Location: Remote - Canhirify.global

Company

hirify.global is a Canadian AI customer service platform that automates 83% of enterprise customer conversations, powering over 5.5 billion interactions for brands like Square and monday.com.

What you will do

• Execute on the integration roadmap through technical exploration, planning, and hands-on feature building.
• Solve scaling, reliability, and incident response challenges in distributed systems.
• Build reliable third-party integrations using public APIs.
• Provide expertise to identify innovations and improve development practices.
• Ensure a scalable, maintainable platform for integrations while leading projects autonomously.
• Collaborate on code reviews, align development patterns, and foster technical excellence.

Requirements

• 7+ years as Infrastructure/Back-End/Full Stack Developer
• Proficient with backend technologies (Python and AWS assets)
• Strong understanding of distributed cloud systems (Terraform, Serverless Framework, AWS CloudFormation)
• Strong knowledge of non-relational databases (DynamoDB) and message queues (AWS SQS)
• Experience with public APIs for third-party integrations
• Experience in observability, incident response, root cause analysis, and leading projects

Culture & Benefits

• Unlimited vacation and flexible work schedule.
• Comprehensive health, dental, vision, travel, life insurance, and wellness account.
• Employee & Family Assistance Plan.
• Remote-first with in-person friendly options, work from home budget.
• Learning & development budget and access to cutting-edge AI tools and LLMs.