Member Verification Agent (Proptech)

TL;DR

Member Verification Agent (Proptech): Reviewing and verifying member application documentation to ensure eligibility and platform integrity with an accent on financial document analysis and fraud prevention. Focus on managing high-volume communication pipelines and ensuring accurate, efficient application processing.

Location: Must be based in the Philippines

Salary: $9,000 per year

Company

A fast-paced tech startup disrupting the affordable housing industry by creating safe and respectable co-living environments.

What you will do

• Review and verify income and identity documentation to determine membership eligibility.
• Evaluate documents for authenticity and compliance with verification criteria to prevent fraud.
• Manage high-volume inbound and outbound communication via email, text, and phone.
• Use CRM and ticketing tools (HubSpot, Zendesk) to track application progress and maintain detailed notes.
• Collaborate with team members via Slack to manage workloads and clear application backlogs.
• Escalate suspicious or fraudulent applications to the appropriate internal teams.

Requirements

• Strong written and verbal English communication skills.
• Proven ability to analyze financial records such as pay stubs and bank statements.
• Experience working in high-volume, ticket-based environments managing hundreds of requests daily.
• Proficiency with CRM, ticketing platforms, and calling software.
• Willingness to work rotating schedules, including weekend coverage.
• Strong attention to detail and sound judgment in identifying documentation inconsistencies.

Culture & Benefits

• Remote work arrangement.
• Opportunity to be part of a mission-driven startup solving the affordable housing crisis.
• Dynamic, fast-paced environment emphasizing empathy, optimism, and a strong work ethic.

Hiring process

• Initial application review by the Hiring Manager.
• 30-minute video interview with the PeopleOps team.
• 45-minute video interview with the Manager of Member Verification.