Director of Fraud Escalations (Fintech)

TL;DR

Director of Fraud Escalations (Fintech): Leading a specialized team to investigate and resolve high-impact fraud cases for banking customers with an accent on enterprise incident response and cybersecurity strategy. Focus on managing complex cyber incidents, automating response processes, and ensuring regulatory compliance across financial services.

Location: Hybrid (Austin, TX). Applicants must be authorized to work in the U.S.; no visa sponsorship is available.

Company

hirify.global is a leading provider of digital banking and lending solutions to banks, credit unions, and fintechs internationally.

What you will do

• Lead and develop a high-performing incident response team with a focus on accountability and continuous improvement.
• Define and execute the enterprise incident response strategy aligned with risk posture and business needs.
• Manage operational budgets, vendor relationships, and cross-functional dependencies.
• Lead major incident response activities, including real-time triage, containment, eradication, and recovery.
• Establish and track KPIs and KRIs to optimize program performance and visibility.
• Drive automation and process improvement initiatives to enhance the scale and speed of incident response.

Requirements

• Bachelor's degree in Cybersecurity, IT, or Computer Science with 12+ years of experience (or advanced degree with 8+ years).
• 5-7 years of experience managing and developing employees.
• Proven leadership in scaling global incident response and cyber defense programs.
• Deep technical knowledge of forensics, malware analysis, and cloud-native incident response.
• Strong knowledge of regulatory frameworks such as GDPR, HIPAA, NIST, ISO, SOX, and PCI-DSS.
• English: Fluent written and oral communication required.

Culture & Benefits

• Hybrid work opportunities and flexible time off.
• Comprehensive health and wellness benefits, including competitive insurance and paid parental leave.
• Career development and mentoring programs.
• Employee peer recognition and community volunteering programs.