Team Lead, Field Expertise (Engineering)

TL;DR

Team Lead, Field Expertise (Engineering): Leading a global team of technical experts to ensure high-quality installation of soundproof pods with an accent on bridging the gap between field operations and product development. Focus on improving installation experiences, providing R&D insights, and managing global dealer networks.

Location: Hybrid in Tampere, Finland (weekly visits to HQ required; must be based in the Pirkanmaa area)

Company

Industry pioneer in engineering and manufacturing soundproof pods used by over 70% of Forbes Top 100 companies.

What you will do

• Lead a distributed global team of specialists across multiple time zones, including the US and Finland.
• Travel internationally (roughly 2–5 days a month) to ensure technical excellence and maintain a lead-player presence in the field.
• Collaborate with internal R&D and product development teams to improve the overall installation experience.
• Serve as the primary technical point of contact for global dealers and service partners to communicate changes and develop training.
• Oversee installation quality and track progress using Salesforce or similar ticketing systems.

Requirements

• Background in technical installation and maintenance (e.g., electricity, mechanical automation, or heavy equipment).
• Experience in a leadership role such as Lead Technician, Maintenance Team Leader, or Project Manager.
• Fluency in both Finnish and English.
• Readiness to travel monthly (domestic and international, including 1–2 annual trips to the US).
• Experience with CRM or ticketing systems (e.g., Salesforce) and a data-driven approach.
• Must be based in the Pirkanmaa area/Tampere to effectively collaborate at the HQ.

Nice to have

• Previous experience managing remote or international team members.
• Experience working directly with dealer networks or service partners.
• Background in developing technical training materials or coaching teams.
• Proven track record of solving systemic problems to improve operational quality.

Culture & Benefits

• High-impact role with autonomy to actively shape the future of the product and global experience.
• People-first culture that prioritizes employee well-being and diversity.
• Opportunity to work for a sustainability leader innovating industry standards.
• Fun and dynamic work environment within a global success story.

Hiring process

• Introductory phone interview followed by a remote video interview.
• Face-to-face interview at the HQ in Tampere.
• AON online assessment.
• Final discussions and reference checks.