Junior Customer Care Executive (DACH)
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
TL;DR
Junior Customer Care Executive (DACH): Support existing DACH clients by solving issues and contributing to customer care projects with an accent on business intelligence and community growth. Focus on maintaining online helpdesk, database accuracy, and handling ad hoc team tasks.
Location: Office in Vienna, Austria
Salary: EUR 32,410 yearly gross (35h/week)
Company
International sports management platform connecting consumers with providers for online booking and payments.
What you will do
- Support existing clients with effective solutions across various needs
- Participate in customer care projects to engage partners and grow the community
- Contribute to business intelligence by maintaining clean and accurate databases
- Manage and update online helpdesk articles for usability
- Handle daily team tasks including customer imports and ad hoc requests
Requirements
- Native German and fluent English; third language (Dutch, French, Spanish, Italian) is a plus
- Confident B2B communicator comfortable with phone calls and solution-finding
- Reliable, detail-oriented, and solution-focused mindset
- Comfortable with digital tools like Google Workspace and MS Office
- Interest in sports or wellness
- Motivated to grow, regardless of prior experience
Culture & Benefits
- 35-hour workweek with every second Friday off
- Office in heart of Vienna with modern MacBook equipment
- Monthly sports budget and regular sports sessions/team events
- Quarterly βDay to Exploreβ for personal inspiration
- Passionate, international, sporty team emphasizing meaningful work and fun
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β