Junior Customer Care Executive (DACH)

TL;DR

Junior Customer Care Executive (DACH): Support existing DACH clients by solving issues and contributing to customer care projects with an accent on business intelligence and community growth. Focus on maintaining online helpdesk, database accuracy, and handling ad hoc team tasks.

Location: Office in Vienna, Austria

Salary: EUR 32,410 yearly gross (35h/week)

Company

International sports management platform connecting consumers with providers for online booking and payments.

What you will do

• Support existing clients with effective solutions across various needs
• Participate in customer care projects to engage partners and grow the community
• Contribute to business intelligence by maintaining clean and accurate databases
• Manage and update online helpdesk articles for usability
• Handle daily team tasks including customer imports and ad hoc requests

Requirements

• Native German and fluent English; third language (Dutch, French, Spanish, Italian) is a plus
• Confident B2B communicator comfortable with phone calls and solution-finding
• Reliable, detail-oriented, and solution-focused mindset
• Comfortable with digital tools like Google Workspace and MS Office
• Interest in sports or wellness
• Motivated to grow, regardless of prior experience

Culture & Benefits

• 35-hour workweek with every second Friday off
• Office in heart of Vienna with modern MacBook equipment
• Monthly sports budget and regular sports sessions/team events
• Quarterly “Day to Explore” for personal inspiration
• Passionate, international, sporty team emphasizing meaningful work and fun