Expert Level Support (L3) (Power Platform)

TL;DR

Expert Level Support (L3) (Power Platform): Providing L3 technical support and developing solutions for complex incidents within the Power Platform ecosystem with an accent on business continuity and system stability. Focus on identifying root causes, deploying bug fixes in managed applications, and implementing automation to mitigate business impact.

Location: Philippines (Remote or Onsite)

Company

hirify.global is a global professional services company focused on data-driven digital transformation, operating across 7 global sites.

What you will do

• Provide expert L3 service support and resolve complex incidents for stakeholders and clients.
• Analyze issues and develop tools or solutions to ensure business continuity and minimize business impact.
• Create and implement corrective action plans for problem resolution.
• Deploy bug fixes within managed applications.
• Participate in internal knowledge sharing and service improvement initiatives.
• Handle incident resolution, automation, and change assessments.

Requirements

• Willingness to work in NALA, Asia, and EMEA shifts.
• Extensive experience with Power Platform, Power BI (PBI), SharePoint, and SQL.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to translate complex technical details for non-technical business stakeholders.
• Experience with building, testing, and deploying processes.

Nice to have

• Certifications in Power Platform or Power BI.
• Willingness to be cross-trained in other solution technologies.

Culture & Benefits

• "Office as an option" model allowing for remote or onsite work.
• Unlimited access to the Udemy learning platform from day one.
• Comprehensive online onboarding program with a dedicated "Buddy".
• Strong focus on upskilling via certificate training, Competency Centers, and knowledge sharing sessions.
• Significant internal growth opportunities, with 76% of managers promoted internally.
• Support for well-being, health, and charitable activities.