Solutions Engineer

TL;DR

Solutions Engineer (Healthcare): Launching and supporting technical solutions for clients by implementing services, customizing integrations, and resolving issues with an accent on collaboration with engineering and product teams. Focus on troubleshooting complex technical problems, optimizing systems, and ensuring seamless client experiences in a remote environment.

Location: Remote (US-based, with geographic salary zones A-D)

Salary: Zone A: $77,390 - $100,610; Zone B: $85,129 - $110,671; Zone C: $92,868 - $120,732; Zone D: $100,607 - $130,793 + equity + benefits

Company

Healthcare company delivering integrated virtual care and navigation services to improve access to high-quality care.

What you will do

• Partner with Client Launch Managers to implement services for large strategic clients.
• Collaborate with Engineering on customizations and technical optimizations.
• Act as technical liaison between clients, vendors, and internal stakeholders.
• Troubleshoot and resolve technical issues, identifying root causes.
• Participate in customer calls and technical discussions.
• Contribute to process improvements and share best practices within the team.

Requirements

• 2+ years in Solutions Engineering or similar role blending technical skills and customer interaction
• Strong technical foundation with proficiency in SQL
• Excellent problem-solving and communication skills for technical and non-technical audiences
• Experience working cross-functionally with Product, Engineering, and clients
• Ability to manage multiple projects in a fast-paced remote environment
• B.S. in a technical field or equivalent experience

Culture & Benefits

• Remote-first culture with Work-From-Home reimbursement
• Comprehensive medical, vision, dental coverage, and hirify.global services at no cost
• 401(k) through Fidelity, generous PTO, DTO, 12 weeks paid parental leave
• Fertility and family building benefit up to $25,000, compassionate leave
• 11 holidays plus floating holiday, 24 hours paid volunteer time off