Junior Developer Support Engineer

TL;DR

Junior Developer Support Engineer (AI Search): Handling technical support requests for search API implementations across web and mobile stacks with an accent on troubleshooting integrations, REST APIs, and database management. Focus on resolving customer issues, submitting bug reports, partnering with engineering teams, and contributing to knowledge bases.

Location: London, England (hybrid or in-office required)

Company

Market leader in AI-powered search and discovery platform serving 17,000+ businesses worldwide, powering billions of queries monthly.

What you will do

• Handle technical requests via web and email channels.
• Conduct empathetic conversations to troubleshoot and resolve customer obstacles.
• Submit bug reports to engineering and develop product expertise.
• Contribute to internal and external knowledge bases.
• Participate in projects to improve support processes and tools.
• Partner with customer success, product, and engineering teams.

Requirements

• Excellent spoken and written English skills
• Strong desire to help solve problems and explain complex concepts.
• Experience with web development, REST APIs, and database management.
• Working knowledge of JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
• Ability to prioritize tickets and work in on-call rotation.
• Ability to work from London location (hybrid or in-office)

Nice to have

• Experience in technical customer support for SaaS.
• Familiarity with iOS and Android platforms.
• Experience supporting open-source projects and GitHub communities.
• Experience with Shopify or Magento.
• Experience in high-growth SaaS companies ($50-200M ARR).

Culture & Benefits

• High-trust, flexible workplace emphasizing impact over location.
• Global team with offices in Paris, NYC, London, Sydney, Bucharest.
• Hands-on culture focused on solving customer problems.
• Core values: Grit, Trust, Candor, Care, Humility.
• Commitment to inclusive, diverse workplace.