Inside Account Manager (German)

TL;DR

Inside Account Manager (Sales): Managing customer renewals and driving revenue growth for the INFRA product portfolio with an accent on customer retention and expansion. Focus on executing renewal cycles, identifying upsell opportunities, and maintaining strong customer relationships within a 2-tier partner ecosystem.

Location: Hybrid Sofia, Bulgaria. Note: The role will be mainly on-site during the first few months for onboarding.

Company

A trusted provider of software that enables customers to develop and manage AI-powered applications, listed on Nasdaq.

What you will do

• Execute customer renewal cycles to minimize churn and maximize retention and expansion.
• Act as the primary point of contact for existing customers to ensure high satisfaction and long-term value.
• Identify and pursue upsell and cross-sell opportunities within the installed base.
• Conduct customer presentations and product demonstrations in collaboration with Pre-Sales.
• Maintain accurate pipeline, forecasts, and activity tracking within the CRM.
• Collaborate with marketing and customer support to ensure a seamless customer experience.

Requirements

• Fluent written and verbal German.
• Solid sales experience with a focus on both new business development and retention.
• Proven track record of meeting or exceeding sales targets in a similar role.
• Strong negotiation, closing, and interpersonal communication skills.
• Ability to travel on an ad hoc basis for customer engagements, tradeshows, and events.
• Familiarity with CRM tools and sales software.

Nice to have

• Experience with 2-tier distribution and partner ecosystems.
• Additional background in new business development alongside renewals.

Culture & Benefits

• Competitive compensation package and Employee Stock Purchase Plan (ESPP).
• 30 days paid annual leave plus an extra day off for your birthday.
• Premium healthcare, dental care, and pension insurance.
• On-site gym, co-funded Multisport card, and on-site daycare.
• Flexible working hours and hybrid work model.
• Free underground parking for cars, bikes, and e-scooters.