Solutions Architect (AI)

TL;DR

Solutions Architect (Voice AI): Own complete post-sales customer engagements and resolve complex technical challenges for a leading voice AI platform with an accent on building scalable support infrastructure and automation. Focus on designing self-service tools, analyzing support patterns for product improvements, and collaborating with engineering teams to influence roadmap priorities.

Location: USA Remote, must be based within either Eastern or Pacific Time in the US

Salary: $160K – $200K • Offers Equity • Offers Bonus

Company

hirify.global is the leading platform for real-time speech-to-text (STT), text-to-speech (TTS), and production-grade voice agents, powering offerings for 1,300+ organizations including Twilio and Cloudflare.

What you will do

• Own complete post-sales customer engagements, providing direct technical guidance and solutions
• Lead technical resolution of complex customer support issues as an escalation point
• Design and implement systematic improvements to support processes and infrastructure
• Create automated solutions and self-service tools for common customer challenges
• Analyze support ticket patterns to identify product improvements and preventative measures
• Develop technical documentation, guides, and best practices for customer self-solving
• Collaborate with product and engineering teams to advocate for customer needs

Requirements

• 3+ years in technical support, solutions engineering, or similar customer-facing technical roles
• Strong software engineering background with professional development in Python, JavaScript/TypeScript, Rust, C/C++, or similar
• Experience developing automation solutions and improving technical processes
• Proven ability to troubleshoot complex issues in production environments
• Excellent written and verbal communication skills to explain technical concepts clearly

Nice to have

• Experience with speech recognition, NLP, or related AI technologies
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
• Experience with API-first products and developer tools
• Background in support automation techniques and tools

Culture & Benefits

• AI-first mindset with active use of advanced AI tools core to operations
• Unlimited PTO, generous paid parental leave, flexible schedule, 12 paid US holidays
• Medical, dental, vision, mental health support, life/STD/LTD insurance
• 401(k) with company match, wellness stipend, home office upgrade stipend
• Learning/education stipend, conference participation, AI workshops