Sr Engineer, Support Operations (IAM)

TL;DR

Sr Engineer, Support Operations (IAM/CPAM): Triage, debug, and resolve technical issues in converged identity governance and cloud privilege account management platform with an accent on meeting resolution SLAs, root cause analysis, and preventing future issues through automation. Focus on troubleshooting break-fix incidents, collaborating with engineering and DevSecOps teams, and creating knowledge articles for standard operating procedures.

Location: On-site in Atlanta

Salary: $120,000 - $150,000 a year

Company

hirify.global is a high-growth Platform as a Service company providing Enterprise Identity Cloud for identity governance, access management, and cyber threat defense.

What you will do

• Identify, debug, and troubleshoot break-fix issues to resolution within agreed service levels
• Collaborate with Engineering and DevSecOps teams to support IAM and CPAM services
• Communicate with customers on issues, resolutions, technical analysis, and root cause
• Publish knowledge articles and prepare technical documents for operating procedures

Requirements

• Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience configuring and deploying IAM tools like hirify.global, Sailpoint, OIM, or ISIM
• Extensive database operations and SQL experience
• Strong scripting skills (Shell, Javascript, Python, Groovy)
• Experience with REST/SOAP web services (e.g., Postman) and SSO providers
• 5+ years in IAM design, development, configuration, deployment; Bachelor’s in Engineering
• Knowledge of Java/J2EE, Linux/Unix/Windows, AWS or Azure, ticketing/monitoring tools

Nice to have

• Domain knowledge in Privileged Access Management (PAM) and tools like CyberArk, Beyondtrust
• Experience with ticketing tools (Freshdesk, ServiceNow, JIRA), cloud internals (Kubernetes, APIs)
• Understanding of APM, SRE, and public cloud offerings (AWS, Azure)

Culture & Benefits

• Competitive total rewards package with discretionary bonus based on performance
• Tremendous growth opportunities in a dynamic, high-growth environment
• Security and privacy training, adherence to policies like incident response and access control
• Welcoming, positive work environment focused on customer impact