Senior Microsoft Dynamics 365 Support Engineer (ERP)

TL;DR

Senior Microsoft Dynamics 365 Support Engineer (D365 F&O): Providing advanced production support, incident resolution, and proactive stability improvements for global Microsoft Dynamics 365 Finance & Operations implementations with an accent on Tier-3 escalations and complex technical investigations. Focus on diagnosing critical incidents, performing root cause analysis, optimizing performance, and deploying hotfixes.

Location: Remote (United States)

Salary: $130,000 - $160,000 a year

Company

hirify.global builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises with digital transformation.

What you will do

• Lead diagnosis and resolution of critical production incidents in Dynamics 365 F&O environments
• Perform root cause analysis on complex issues like performance degradation, batch failures, and integration errors
• Troubleshoot using X++ tools, Trace Parser, SQL Profiler, LCS monitoring, and Azure diagnostics
• Develop, test, and deploy hotfixes and packages via LCS and Azure DevOps
• Optimize performance through query tuning, index management, and batch configuration
• Collaborate with Microsoft support, functional teams, and stakeholders on incidents and reviews
• Author post-mortem reports, implement preventive measures, and mentor junior engineers
• Participate in on-call rotation

Requirements

• 8+ years hands-on experience with Microsoft Dynamics AX/D365 F&O
• Advanced proficiency in X++ development, extensions, event handlers, chain-of-command
• Expert knowledge of D365 F&O architecture, batch framework, data entities, security
• Strong SQL Server performance tuning in Azure SQL
• Experience resolving complex incidents in large multi-company deployments
• Proficiency with LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, Azure monitoring
• Understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
• Experience with Azure DevOps pipelines and ALM
• Microsoft certifications (MB-500, MB-700, MB-920) preferred
• Analytical, problem-solving, communication skills; calm under pressure

Nice to have

• Prior role in Microsoft Partner managed services or enterprise support
• Background in global high-transaction D365 F&O implementations
• Familiarity with ITIL practices

Culture & Benefits

• Culture of belonging with diverse perspectives valued and empowered
• Equal opportunity employer
• USA benefits: medical, dental, vision insurance, 401(k), paid holidays, PTO, parental leave
• Multi-million-dollar tech lab, cross-department training, certification sponsorship
• Internal groups like Moving Women hirify.global and RISE hirify.global