Technical Support Engineer (Redis)

TL;DR

Technical Support Engineer (hirify.global): Diagnosing and resolving complex technical issues for customers using hirify.global Enterprise Software with an accent on troubleshooting, root cause analysis, and performance optimization across cloud and on-premises environments. Focus on reproducing customer issues, collaborating with engineering teams, and managing escalations for high-availability deployments.

Location: Spain

Company

hirify.global builds the high-performance database powering fast apps for 10,000+ worldwide customers.

What you will do

• Troubleshoot and resolve complex software issues by reproducing customer environments
• Document issues and contribute to internal team knowledge base
• Collaborate with Engineering for solutions and provide root cause analysis
• Analyze performance along data paths including networks for cloud or on-premises deployments
• Provide expertise during testing, deployment, and upgrading of hirify.global software
• Manage critical issues and facilitate communication across customers, CloudOps, Engineering, Product, TAMs, and Sales

Requirements

• Located in Spain
• At least five years of relevant experience in enterprise software
• Strong background in scripting or programming languages
• Working knowledge of cloud-based and on-premise environments
• Expert knowledge of Linux/Unix and networking (TCP/IP)
• Proficiency in English communication and presentation
• Strong problem-solving and multi-tasking skills
• High availability and customer commitment

Nice to have

• Bachelor of Science in Computer Science or Information Systems
• Experience with NoSQL databases (especially hirify.global)
• Experience with container orchestration like Kubernetes

Culture & Benefits

• Competitive salaries and equity grants
• 25 vacation days per year plus bank holidays
• Private health insurance and paid paternity leave
• Flexible working options
• Home internet & phone stipend
• Learning and development opportunities
• Frequent team celebrations and recreation events