Operations Director (Creative/Advertising)

TL;DR

Operations Director (Creative/Advertising): Bridging technical teams, new business, and support to deliver business objectives with an accent on requirement gathering, process analysis, and technology solution implementation. Focus on leading new client pitches/setups, designing commercial models, and creating measurement processes for efficiency and strategic alignment.

Location: Germany (primarily remote, with occasional office visits) and regular business travel across EMEA. Fluency in German and/or French required.

Company

World’s first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, partnering with 300+ clients in 40+ countries as part of The Brandtech Group leveraging AI technology.

What you will do

• Gather, document, and analyze business requirements for new client accounts, translating needs into workflows for client and tech teams.
• Evaluate processes, recommend enhancements for efficiency and cost reduction, and design solutions aligned with business strategy.
• Lead new client pitches and ensure smooth transition to implementation and setup.
• Serve as liaison between stakeholders and technical teams for effective communication and alignment.
• Analyze data, create reports and presentations to support decision-making and recommend new solutions.
• Develop commercial models and measurement processes for new clients.

Requirements

• 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
• Experience in advertising, creative agency, production, or digital content operations.
• Fluency in German or French.
• Strong problem-solving skills to translate business challenges into operational and technical solutions.
• Excellent communication and stakeholder-management skills for leading pitches and onboarding.
• High attention to detail, analytical capability, and proactive risk/opportunity identification.
• Comfortable working cross-functionally and remotely across multiple markets.

Culture & Benefits

• 18-month fixed-term contract with view to extend.
• Values: Ambitious, Imaginative, Inspirational, always learning and listening, Results-focused, pro-inclusive and anti-racist.
• Equal opportunity employer committed to inclusive environment valuing individual differences.
• Ambitious environmental goals with science-based emissions reduction targets and sustainability embedded in operations.