Operations Director (Creative/Advertising)

TL;DR

Operations Director (Creative/Advertising): Bridging technical teams, new business, and support to deliver business objectives with an accent on requirement gathering, process improvement, and solution design. Focus on leading new client pitches and setups, analyzing data for decision-making, and implementing technology solutions that align with strategic goals.

Germany (primarily remote, with occasional office visits) and regular business travel across EMEA

Company

World’s first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, partnering with over 300 clients in 40+ countries, part of The Brandtech Group leveraging AI technology.

What you will do

• Work with stakeholders to gather, document, and analyze business requirements for new client accounts, translating needs into workflows for client and tech teams.
• Evaluate existing processes, recommend enhancements for efficiency and cost reduction, and design solutions aligned with business strategy, including commercial models.
• Lead new client pitches, ensuring smooth transition to implementation and setup.
• Serve as liaison between stakeholders and technical teams, facilitating communication and alignment.
• Analyze data to support decision-making, create measurement processes for new clients, and produce reports and presentations.

Requirements

• Fluency in German or French
• 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles
• Experience in advertising, creative agency, production, or digital content operations
• Strong problem-solving mindset to translate business challenges into operational and technical solutions
• Excellent communication and stakeholder-management skills to lead pitches and onboarding
• High attention to detail, strong analytical capability, and proactive approach to risks and opportunities
• Comfortable working cross-functionally and remotely across multiple markets and teams

Culture & Benefits

• Be Ambitious to succeed, Imaginative to push boundaries, Inspirational for groundbreaking work
• Always learning and listening to understand, Results-focused to exceed expectations
• Actively pro-inclusive and anti-racist across community, clients, and creations
• 18-month fixed-term contract with view to extend
• Equal opportunity employer committed to inclusive environment valuing individual differences
• Ambitious environmental goals with science-based emissions reduction targets