Support Consultant

TL;DR

Support Consultant (Payroll/HR): Resolve questions and issues related to HR management solutions using ticketing system, configure payroll module and customer portal with an accent on client needs and process optimization. Focus on managing inquiries, resolving first-level incidents, preparing reports, and proactively suggesting product improvements.

Location: Hybrid (hirify.global Iberia)

Company

Leading European provider of Payroll & HR services with global reach and offices in Europe and Mauritius.

What you will do

• Configure and customize payroll module and customer portal to meet client needs.
• Provide guidance to customers by managing inquiries and service requests through the ticketing system.
• Resolve first-level incidents, escalate second-level issues, and ensure proper follow-up.
• Prepare reports and accurately log all requests in the system.
• Support consulting activities and proactively suggest product improvements.
• Act as a trusted advisor, supporting clients in implementation and optimization of payroll processes.

Requirements

• 3-5 years of relevant experience in Labour Relations, Payroll Management, or similar roles, ideally in a Payroll Agency, Consultancy, or Advisory firm.
• Degree in Labour Relations, Human Resources or related field valued.
• Experience in configuring Intergho payroll module and customer portal is a strong plus.
• Solid analytical skills and interest in digital tools.
• Customer-oriented mindset, attention to detail, assertiveness, and strong communication skills.
• Spanish is essential; fluency in English highly valued.

Culture & Benefits

• Comprehensive training and development programs, language courses, individual training bonus, and development plan.
• Flexible working schedule, 25 vacation days, 18 hours for personal matters, reduced summer hours (36h/week for 4 weeks).
• Private medical insurance 100% covered, flexible retribution options (meal/transport vouchers).
• Laptop and equipment provided.
• Workation: work from any hirify.global location (4 weeks/year).
• Career growth opportunities in expertise or horizontal expansion.