Service Desk Engineer (Fintech)

TL;DR

Service Desk Engineer (Fintech): Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues like HTTP flows, API errors, and performance problems with an accent on proactive log analysis and standardization of solutions. Focus on investigating product bugs, automating routine tasks, and improving monitoring and on-call processes.

Fully remote, work from anywhere in Europe. Conditions mention Kyrgyzstan/remote from Kyrgyzstan.

Company

hirify.global is a fast-growing FinTech unicorn in the GCC region offering interest-free buy-now-pay-later payment solutions to millions of users and thousands of brands.

What you will do

• Handle and troubleshoot complex technical requests from tech support and internal teams, including root cause analysis.
• Standardize solutions and maintain instructions/playbooks for L1/L2 engineers.
• Investigate product bugs and customer errors, collaborating with Product and Engineering.
• Proactively analyze logs for bottlenecks and patterns, defining tasks for Engineers.
• Automate repetitive tasks to boost team efficiency.
• Participate in on-call duties and improve incident response processes.

Requirements

• English B1 or higher.
• Strong troubleshooting and problem-solving skills.
• Jira at administrator level.
• Work with logs and monitoring tools (Datadog, Grafana, Kibana).
• Knowledge of tools for automating administrative tasks.
• Understanding of software development principles.
• Experience writing simple SQL queries.
• Process management, teamwork, proactivity.

Nice to have

• Experience with Google Cloud.
• Writing scripts in Bash, Python, Golang.
• Incident management (SEV process, on-call).
• Experience at a fintech company or startup.

Culture & Benefits

• Full-time B2B contract with up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a pre-IPO unicorn.
• Flexi benefits for wellness, travel, or learning.
• Work with a high-performing international engineering team.

Hiring process

• Intro call, technical interview, final interview.