Support Specialist

TL;DR

Support Specialist: Provide phone and email support to small business owners using hirify.global financial platform with an accent on solving complex challenges and creating exceptional customer experiences. Focus on investigating issues deeply, engineering effective solutions, and maintaining product knowledge to exceed expectations.

Location: Remote from Toronto, Halifax, Calgary, Vancouver, Ottawa, Kitchener, Waterloo, Hamilton, or Truro in Canada. 12-8PM ET shift Monday-Friday; flexible schedule prioritized.

Salary: CA$40,000 - CA$50,000 per year

Company

Leading platform providing an all-in-one financial toolkit for small business owners, automating invoicing, expenses, payments, and payroll. Headquartered in Toronto with teams across North America and Europe.

What you will do

• Answer phone calls and email tickets, going to extraordinary lengths to help customers solve current and potential problems.
• Keep customers at the core, creating exceptional experiences that make them feel supported and appreciated.
• Deeply investigate complex challenges and engineer elegant, effective solutions.

Requirements

• Fantastic communication skills, including phone interactions; messages must be accurate, clear, and concise.
• Passion, empathy, endurance, and resiliency to engage ~20 customers daily with a positive attitude.
• Ambition to improve user experiences and grow product knowledge.
• Strong problem-solving skills to find or create answers for any question.
• Internet savviness and familiarity with web applications.

Culture & Benefits

• Comprehensive health and wellness benefits, flexible vacation, retirement savings or pension matched to local office, stock options, parental leave, medical/dental, fertility benefits.
• Perks including peer recognition, employee assistance program, headphone credit, in-person gatherings, home office credit.
• Supportive peer group, mentors, leaders, and programs for belonging and collective impact.
• Accelerated growth through onboarding, coaching, training, and learning on the job.