English Customer Support Agent Night Shift

TL;DR

English Customer Support Agent (Night Shift, iGaming): Respond promptly to player inquiries via live chat and email, provide support on games, promotions, accounts, and technical issues with an accent on efficient issue resolution, KYC processes, and collaboration across departments. Focus on achieving first contact resolution, monitoring player feedback, and protecting customers from gambling harm.

Hybrid in San Ġiljan, Malta. Must be authorized to work in Malta without need for visa sponsorship.

Company

hirify.global is a leader in regulated online real money gaming content and technology solutions, including iLottery, iGaming, and online sports betting.

What you will do

• Respond promptly to customer inquiries via live chat and email.
• Provide accurate support on games, promotions, accounts, and technical issues.
• Resolve complaints efficiently with first contact resolution in mind.
• Assist with account verification and KYC processes.
• Monitor player feedback and suggest improvements.
• Collaborate with Safer Gambling, Fraud, AML, Payments, and Marketing teams.

Requirements

• Fluent English required for night shift customer support.
• Experience in customer service, preferably in gaming or regulated industries.
• Ability to handle live chat, email, and complex player issues.
• Authorized to work full-time in Malta; no visa sponsorship available.
• Pass mandatory background screening, criminal checks, and gaming regulatory approvals.

Culture & Benefits

• Work in a highly regulated gaming environment with global licenses.
• Team united by values: All about the Player, Talent Unleashed, Collective Brilliance, Good Business Good Citizen.
• No travel expectations.
• Training sessions and team meetings for continuous improvement.